Privacy Policy
INTRODUCTION
This Privacy Policy describes how Landscape Theory Studio ("Landscape Theory Studio", "we", "our", or "us") collects, uses, and discloses personal information about you as well as your rights and choices regarding such information. For purposes of this Privacy Policy, unless otherwise stated, "information" or "personal information" means information relating to an identified or identifiable individual, and does not include aggregate information or information that does not identify you. For our contact details, please see the "Contact" section below.
APPLICABILITY
Data protection laws distinguish between entities that control the purposes and means of processing information and entities that process information on behalf of other entities. This Privacy Policy applies to information where we control the purposes and means of processing, and governs any online services we control that link to this Privacy Policy (the "Service"). Please remember that your use of the Service is also subject to our Terms of Use. This Privacy Policy does not apply to the processing of information by third parties. For further details on third parties, see the "Third Parties" section below.
INFORMATION WE COLLECT
Information You Provide
We collect information you provide to us, including information when you register an account, update your profile, make a purchase, sign-up for our newsletters, participate in a promotion, respond to our surveys, contact support, or apply for a job. The categories of information we collect include:
-
Identifiers, including your name, email address, postal address, and phone number. If you opt in to SMS notifications, we also collect your mobile phone number along with your opt-in status and timestamps.
-
Account credentials, including your username, password, password hints, and other information for authentication or account access.
-
Commercial or transaction information, including records of products or services you purchased, obtained, or considered.
-
Payment information, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments. This information is processed by our payment processors.
-
Communications data, including content within any messages you send to us (such as feedback, questions, or survey responses) or publicly post on the Service, as well as records of SMS messages sent and received if you have opted in to our SMS program.
-
Professional, employment, or education-related information, including your employment and work history, transcripts, writing samples, references, and other information necessary to consider you for a job.
Please do not provide any information that we do not request.
Information from Your Browser or Device
When you use the Service (including when you visit our websites, open or click on our emails, or interact with our advertisements), we and third parties we work with automatically collect information from your browser or device. The categories of information we automatically collect include:
-
Device identifiers, including your device's IP address.
-
Device information, including your device's operating software and browser (e.g., type, version, and configuration), internet service provider, and regional and language settings.
-
Internet activity, including information about your browsing history and interactions, such as the features you use, pages you visit, content you view, purchases you make or consider, time of day you browse, and referring and exiting pages.
-
Non-precise location data, such as location derived from an IP address or data that indicates a city or postal code level.
The types of tracking technologies we use to automatically collect this information include:
-
Cookies, which are small data files stored on your browser that save data about your visit. We use session cookies (which expire when you close your browser) and persistent cookies (which help personalize your experience and may remain on your device until deleted or expired).
-
Pixels (also known as web beacons), which is code embedded in a service that sends information about your use to a server. Pixels may permit us or a third party to drop or read cookies on your browser, or collect other information about your visit.
-
Device fingerprinting, which is the process of analyzing and combining sets of data elements from your device's browser to create a unique identifier for your browser and device.
-
For further details on how we use tracking technologies for analytics and advertising, and your rights and choices regarding them, see the "Analytics and Advertising" and "Your Rights and Choices" sections below.
Information from Other Sources
We also collect information from other sources, including:
-
Social media platforms with which you interact.
-
Third parties that provide services to us, including analytics, advertising, and fraud prevention providers.
-
Partners that offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
-
Publicly-available sources, including data in the public domain.
Information We Create or Generate
We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics.
USE OF INFORMATION
We collect and use information in accordance with the practices described in this Privacy Policy. Our purposes for collecting and using information include:
-
Providing the Service to you.
-
Preventing and addressing fraud, breach of policies or terms, or threats or harm.
-
Understanding trends, usage, and activities to make business and marketing decisions.
-
Communicating with you about updates, security alerts, changes to policies, and other transactional messages — including, if you have opted in, SMS notifications about upcoming visits, appointment changes, service summaries, and invoices. Your mobile number and SMS opt-in data are used solely for these operational communications and never for marketing purposes.
-
Personalizing your experience to show you content we believe you will find interesting.
-
Engaging in direct marketing, promotional communications, and non-personalized advertising.
-
Engaging in personalized advertising, including interest-based advertising.
-
Fulfilling any purpose at your direction.
-
With notice to you and your consent.
Notwithstanding the above, we may use non-personal information for any purpose to the extent permitted by applicable law. For details on your rights and choices regarding how we use information about you, please see the "Your Rights and Choices" section below.
DISCLOSURE OF INFORMATION
We disclose the information we collect in accordance with the practices described in this Privacy Policy. The categories of persons to whom we disclose information include:
-
Service Providers. We use service providers to collect and process information on our behalf, including for payment processing, data analytics, marketing and advertising, website hosting, technical support, and SMS message delivery. To the extent required by law, we contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing services for us.
-
Analytics and Advertising. We disclose information for analytics and advertising-related purposes. The receiving persons may act as our service providers, or in certain contexts, independently decide how to process your information.
-
Affiliates. We disclose information to our affiliates and related entities, including where they act as our service providers or for their own internal purposes.
-
Partners. We disclose information to our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing activities.
-
Promotions. When you voluntarily enter a promotion, we disclose information as set out in the official rules that govern the promotion and as required by law.
-
Merger or Acquisition. We disclose information in connection with any proposed or actual merger, purchase, sale, or other type of acquisition or business combination of all or any portion of our assets.
-
Security and Compelled Disclosure. We disclose information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities.
-
Facilitating Requests. We disclose information where you direct us to disclose it.
-
Consent. We disclose information with notice to you and your consent.
SMS data is never shared for marketing. No mobile information — including your phone number and SMS opt-in consent — will be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in data and consent are excluded from all other data-sharing categories described above.
Notwithstanding the above, we may disclose non-personal information for any purpose to the extent permitted by applicable law. For details on your rights and choices regarding how we disclose information about you, please see the "Your Rights and Choices" section below.
SMS COMMUNICATIONS
Landscape Theory Studio offers opt-in SMS text message notifications to clients for service and operational purposes only. Messages may include upcoming visit reminders, appointment reschedule notices, post-visit summaries, and estimate or invoice notifications. Opting in is not required to receive our services.
Message Frequency & Costs
Message frequency varies based on your scheduled services and account activity. You may receive multiple messages per week during active service periods. Message and data rates may apply depending on your mobile carrier and plan; Landscape Theory Studio does not charge for SMS notifications.
Opt-Out
You may opt out at any time by replying STOP to any message. You will receive a single confirmation and no further messages will be sent. To re-enroll, reply START or contact us directly.
Help
Reply HELP to any message, or reach us at hello@landscapetheorystudio.com or 512-386-7633.
Data Retention
We retain your mobile number and SMS consent records for as long as you remain a client or as required by applicable law.
CONTACT
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Landscape Theory Studio
Phone: 512-386-7633
Email: hello@landscapetheorystudio.com
Address: 4406 Norwood Lane, Austin, TX 78744
Office Hours: Monday – Friday, 8am – 5pm
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Continued use of our services after changes are posted constitutes your acceptance of the revised policy. The date at the top of this page reflects the most recent update.